Write a one-page brief
Include the property type, approximate size, bathrooms, frequency and preferred visit window. List core tasks and optional extras separately. Mention pets, stairs, parking, access restrictions and surfaces with special care instructions.
Describe the condition honestly. If the initial clean involves accumulated buildup, request a separate first-visit assessment rather than presenting it as routine maintenance.
Ask about relevant work
Discuss experience with your type of property and the particular tasks involved. Ask how the cleaner would organise the appointment and which tasks need more information before pricing.
For a company, clarify whether you are speaking to the person who will clean or someone arranging a team. Ask how instructions reach the assigned cleaner and whether staffing can change.
Check references with permission
Ask for relevant references the provider is authorised to share. Useful questions concern the agreed work, communication, attendance and how issues were resolved. Keep the discussion relevant to the service and avoid collecting unrelated personal information.
If a verification or background-check claim matters to your decision, ask what was checked, by whom and when. A displayed label is not a guarantee of future conduct or a substitute for clear arrangements.
Agree the price and working relationship
Confirm the pricing unit, minimum booking, supplies, extras and invoice taxes. For an individual direct hire, establish the actual working arrangement and any payroll responsibilities. See company versus direct hire.
An agreed paid first visit can help you assess fit, but it still needs a scope and payment terms. Do not expect someone to perform an unpaid cleaning trial.
Plan access and communication
Share keys or codes only through an agreed secure process. Identify where products are stored, how pets will be managed and whom to contact if something is unclear. Give a process for unexpected damage, a leak or an item that cannot be safely cleaned.
Review the first visit
Use the same task list you booked. Give specific feedback, distinguish missed work from damage or permanent marks, and agree whether time or priorities need adjusting.
Next: prepare for a cleaner, check the result, and explore local requested rates.